Returns policy
Car Sheen is a pioneering car care business dedicated to providing environmentally friendly and water-saving solutions for vehicle cleaning. Our mission is to revolutionize the car care industry by offering high-quality services that prioritize sustainability.
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Returns Policy
Thank you for shopping at Car Sheen! We want you to be completely satisfied with your purchase and have a positive experience. In the event that you need to return an item, please review below our conditions.
1. Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Returns must be initiated within 30 days from the date of purchase.
2. Exclusions:
We do not accept returns on products that have been opened, used, or damaged by the customer.
Products that are not in their original packaging or are missing any accessories, tags, or components will not be accepted for return.
3. How to Initiate a Return:
Please contact our customer support team at [email address] to initiate the return process.
Provide your order number, the item you wish to return, and a brief reason for the return.
4. Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
We recommend using a trackable shipping service for returns to ensure that the item is successfully returned to us.
5. Refund Process:
Once we receive the returned item and verify its condition, we will process the refund to the original payment method used for the purchase.
Please allow up to [number of business days] for the refund to be processed and reflected in your account.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item for a replacement or refund.
7. Refund Amount:
The refund amount will be the purchase price of the item, excluding any shipping or handling fees.
8. Exchanges:
We do not offer direct exchanges. If you need a different item, please return the original item and place a new order for the desired item.
9. International Returns:
International customers are responsible for all return shipping costs and any applicable customs fees or taxes.
10. Contact Us:
If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer support team at sales@carsheen.co.uk.
At Car Sheen, we are committed to ensuring your satisfaction. We appreciate your understanding of our returns policy and look forward to serving you in the best way possible.